I recently got a card from my 85 year old grandmother. It showed a kitten hanging in a rather precarious position and looking troubled. The message inside was: “Hang in there.” While things are going well for me, it was just her way of showing concern and also expressing a desire for me to give her a call more often. How could I not feel compelled to pick up the phone and give her a call?
It’s not like we don’t talk…she just doesn’t feel like she hears from me enough. She wants to know how I’m doing. She wants to know how my family is doing. She wants to know that we’re safe and feeling good about all the great things taking shape in our life. She wants to know if there’s anything she can do to help.
And it’s really not about how many times we talk, it’s how we continue to build on a loving relationship.
Now while the relationship I have with my grandmother is not quite the same as we have with our donors, there is some relevance. It connects to an excellent question raised by Richard and Jeff at the Veritus Group blog: Are you asking too often or not enough? While they’re largely focusing on major gifts, the question is applicable to digital donors.
We often get wrapped up by our own sense of myths and half-truths. In this case, we feel we shouldn’t bombard our donors with constant asks. Well, when stated like that, there’s some validity to the concern. It would be like me hitting my grandmother up for a few bucks every time we talked. Similarly, if those asks come from an organizational “me-centric” perspective which disregards the value and relationship to the donor, then constant asks will not just annoy them, it will drive them away to give their money and support elsewhere.
However, as Richard and Jeff write, if the messages speak from a place of “we” and “us”, if they’re not always about asking for money, if they’re about building stronger relationships, then those communications take on a new level of meaning and power. In their post, they offer an example of a successful nonprofit, which:
“most likely, was continually telling the donor that her past giving was making a difference, was excitedly talking about what “more we can do together,” and was not shy about talking about need at a variety of times and in a variety of forms. In other words, there were a lot of touches and quite a few points at which the donor could engage and give, i.e., a combination of soft and hard asks.”
Think of it this way. It’s less about frequency (too much or too little) of fundraising appeals. Instead, always ask: Will this communication help deepen my relationship with my donor?
If your answer is “No” then reconsider why you’re possibly jeopardizing your relationship with someone who cares about your organization’s mission and their desire to be a part of it. Then look for more ways you can answer with a “Yes.”